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This policy explains how waktigel collects, uses, and protects the information tied to your account — from your login details to the payment methods you connect, including GoPay, OVO, and DANA. Access to our platform depends on local law and is available only in eligible regions.
When you create an account on waktigel, we collect the details you provide during registration — your contact information, account credentials, and the payment method you link for deposits and withdrawals. For transactions made via GoPay, OVO, DANA, or direct bank transfer, we record transaction references to maintain your account wallet history and support any follow-up you raise with us. We do not sell your personal data to third parties. Information is used to operate your account, process transactions through the payment rails you select, and respond to support requests. Where we work with service providers — for example, payment processors handling GoPay or DANA flows — those parties access only the data necessary to complete the specific task. Cookies and session data help us keep your account state consistent across devices. If you start a session on mobile data and continue on Wi-Fi, your account position carries over without requiring you to re-authenticate at each switch. Retention periods for account data follow applicable local law in Indonesia, and we review stored records periodically. If local law or eligible-region status changes, access and data handling will be updated accordingly.
Transaction references for GoPay payments are stored in your account wallet history. These records support withdrawal tracking and are accessible from your account dashboard after login. We do not share transaction detail beyond what is needed to complete the payment.
Deposits and withdrawals via OVO and DANA generate a reference entry in your account. If a transaction needs follow-up, this record is what our support team uses to investigate. You can review these entries directly in the transaction history section of your account.
Direct bank transfer records are retained under the same policy as e-wallet transactions. Reference numbers and amounts are stored against your account for reconciliation. Contact support with your reference number if any entry appears incorrect.
Passwords are stored in hashed form and are never readable by our team. If you need to update your login credentials, follow the account settings path shown after login. We will never ask for your password through a support message or email.
This policy applies to all activity on waktigel — account creation, login sessions, payment transactions, and support interactions. It covers data we collect directly through our platform. Third-party services you connect, such as your GoPay or OVO app, operate under their own terms.
Data collected when you register, log in, or update your account details — including email address and session tokens — falls within this policy. We use this data solely to operate your account and verify access.
Payment data for GoPay, OVO, DANA, and bank transfer transactions is covered here. We retain transaction references for account reconciliation and support. We do not store full card or bank account numbers on our servers.
Pages you visit and game categories you open on waktigel generate session data used to maintain your account state across devices. This data is not shared for advertising purposes and is kept only as long as your session remains active or local law requires.
External payment apps, your mobile carrier, and any service outside the waktigel platform operate under their own privacy policies. We are not responsible for data handling by those parties, even when a transaction originates from our deposit flow.
You have practical options for how your data is handled on waktigel. If you want to review what information we hold, the starting point is your account dashboard — login and check the profile and transaction history sections to see the records associated with your account. To correct information that appears wrong, use the account settings fields shown after login and follow the instructions there. For changes that require identity verification — such as updating your registered contact details — you will be guided through the steps shown in your account. If you want to raise a question about your data or request that we review a specific record, contact our support team through the channels listed in the Support section of this page. We aim to respond to data queries within the timeframe required by applicable law in Indonesia. If you decide to close your account, data retention after closure follows local legal requirements. The support team can walk you through what that means for your specific account.
Log in and open the account dashboard to see your profile data and transaction history. Every GoPay, OVO, DANA, and bank transfer entry is listed there with a reference number.
Account settings let you update contact information and preferences. Follow the verification steps shown in the fields — the instructions displayed there guide you through what is required for each change type.
Send your query through the support contact path below. Include your account reference so the team can locate the right records. We handle data questions in line with Indonesia-applicable law.
If you want a full review of what we hold, or if you are considering closing your account, contact support directly. The team will explain the retention position that applies under current local law.
For any question about how waktigel handles your data — including transaction records, information, or a request to review what we hold — the support team is reachable through the channels below. Bring your account reference number when you make contact so we can locate the relevant records without delay.
Open the chat widget from any page on waktigel after login. Describe your data query and include your account reference. The team will pick up the conversation and confirm next steps in writing.
Send your privacy or data query to the support email address shown in your account settings page. Include your registered contact detail and a brief description of the record in question so we can route it to the right team.
The Help section accessible from your account dashboard lists common data and privacy topics with guided steps. Check there first — many record queries can be resolved directly from within your account without needing to contact the team.
waktigel applies consistent data handling practices across account management, payment processing, and support. Your session state travels with you across devices — switching from mobile data to a saved Wi-Fi connection does not interrupt your account position or require re-entry of payment details for GoPay or DANA flows already linked to your wallet.
We use session cookies to maintain your login state and account position across devices. These are not used for cross-site advertising. You can review cookie behaviour through your browser settings; clearing them will require you to log in again on that device.
Passwords are stored using one-way hashing. Access to account records by our team is restricted to what is needed for support tasks you initiate. We do not access your payment app credentials — GoPay, OVO, and DANA connections go through their own secure authorization flows.
We keep account and transaction records for as long as your account is active and for the period required by applicable law in Indonesia after closure. Records linked to GoPay, OVO, DANA, or bank transfer transactions are retained for reconciliation and support purposes within that window.
When this policy changes materially, we update the version shown on this page and note the change in your account notification area. To request a copy of your data or ask about a specific retention point, use the support contact paths listed on this page.
These questions cover the data and privacy topics we hear most from account holders in Indonesia. If your question is not here, reach the support team through the contact paths above.
We collect the contact information and credentials you enter during registration, plus transaction references for any GoPay, OVO, DANA, or bank transfer activity on your account. Session data is collected to maintain your account state across devices. We do not collect data beyond what is needed to operate your account.
Log in and open the account dashboard. Your profile information and full transaction history — including payment references for GoPay, OVO, DANA, and bank transfers — are listed there. If something looks incorrect, use the account settings fields to correct it or contact support with your reference number.
We do not sell your data. Payment processors handling GoPay, OVO, DANA, and bank transfer flows receive only what is necessary to complete a transaction. Beyond that, data is shared only where required by applicable law in Indonesia or to operate your account as described in this policy.
Records are kept for as long as your account is active and for the period required by local law in Indonesia after you close it. Transaction references for GoPay, OVO, DANA, and bank transfers are retained within that window for reconciliation and support purposes.
Use the account settings fields shown after login for straightforward corrections. For a broader data query or a request to review what we hold, contact the support team via live chat or the support email address shown in your account settings. Include your account reference so we can locate the right records.
After account closure, we retain records for the period required by applicable law in Indonesia. Support can explain what that means for your specific account before you proceed. Data that is no longer required under local law is deleted in line with our standard retention review schedule.